October 2023

Launch Event: The Successful Premiere Event of the Avalon HV ESS!

LAUNCH EVENT

A New Era Begins: Introducing the Avalon HV ESS

Friday, October 20, 2023

1:00 PM ET

About the Launch Event:

The Avalon HV ESS was introduced as a complete storage system for smart, whole home energy management. Equipped with a hybrid inverter, high voltage battery pack, and an innovative smart energy panel, the Avalon is designed to control energy storage, monitor energy usage, integrate your EV, and automate load shedding, all managed through an intuitive, simple-to-use mobile app. Avalon is a trusted, centralized system for customers’ home energy management, storage, control, and peace-of-mind.

A big thank you to all that joined us for this exciting kick-off event where we gave insight into the new system, how it works, upcoming training opportunities, and how to purchase. Stay tuned so you can be one of the first to hear about our promotions, the timeline, and other information about our roll-out of the new Fortress Power Avalon HV ESS, which is coming to the North American energy market this winter and the LATAM market in 2024.

Launch Event Spotlight: Avalon HV ESS Makes a Remarkable Debut!

The Avalon HV ESS Launch Event was nothing short of spectacular, and it’s all thanks to YOU! We’re on cloud nine seeing the incredible turnout and the sheer excitement and anticipation from everyone involved. This Launch Event truly set a new benchmark for product introductions. From the moment it kicked off to its final seconds, the enthusiasm was palpable. The buzz surrounding the Avalon HV ESS had been building, and we’re proud to say the Launch Event not only met but exceeded all expectations.

A massive thank you to all who showed up and contributed to this mega success. We hope you had as much fun attending as we did hosting. Buckle up, because up next, we’ve got the Avalon Training Schedule. The excitement isn’t over; in fact, it’s just getting started!

Learn everything you need to know about the Avalon HV Smart Whole-Home ESS.

We are offering a two-part training session to help you learn about the Avalon HV ESS and how it works. You’ll come away with a comprehensive understanding of the system and will learn how to successfully commission and install the system. You won’t want to miss these sessions! You’ll come away feeling confident about the process of installing the Avalon system in a way that is safe, secure, and successful!

Avalon Training Schedule:

Fortress Power Avalon HV ESS Product Walkthrough
Join us for an insightful walkthrough of the Avalon HV ESS. This webinar will delve into the all-in-one, whole home Avalon High Voltage Energy Storage System. Discover the stackable High Voltage Battery and its seamless integration with the High Voltage Inverter and Smart Energy Panel. Don’t miss this opportunity to explore the future of energy storage technology and become and expert of this product!

Avalon Training: Product Walkthrough
Tuesdays at 1pm Eastern Time
Multiple Dates Available: October 24, October 31, November 7, November 14
Register Here

Fortress Power Avalon HV ESS Commissioning & Installation Training
Register for an installation and commissioning webinar for the Avalon HV Energy Storage System. The Avalon High Voltage Energy Storage System is made up of a stackable, slim designed High Voltage Battery that pairs with a High Voltage Inverter and Smart Energy Panel providing solar storage and backup power. Secure your seat for a comprehensive training that empowers you to navigate the installation and commissioning of this revolutionary energy storage system.

Avalon Training: Commissioning and Installation
Thursdays and Fridays at 1pm Eastern Time
Multiple Dates Available: October 26, October 27, November 2, November 3, November 9, November 10
Register Here

Fortress Power Statement: Resolving Communication Between Sol-Ark Inverters and Fortress Power Batteries

In the world of renewable energy, collaboration between companies is often the key to success. With this memo, we want to address some recent rumors and misconceptions regarding Fortress Power and Sol-Ark and our products – specifically, the communication between Sol-Ark inverters and Fortress Power batteries.

The Modbus Challenge
Until this year(2023), Fortress Power and Sol-Ark utilized Modbus communication between our inverters and batteries, respectively. However, in Q4 2022, after a software update by Sol-Ark, communication issues between the equipment arose. These communication issues were investigated and identified both by Fortress Power and by Sol-Ark. Upon discovery, Fortress switched the battery set-up for Sol-Ark inverters to CAN communication. In Q1 2023, Sol-Ark investigated and confirmed the fact that a software update run in Q4 2022 indeed caused the communication disruption and reported the findings in a report on January 3rd.

The Transition to CAN Communication

CAN communication was both the immediate solution and is the long-term solution to ensuring reliable communication across devices. We continue to promote and install CAN communication between Fortress batteries and Sol-Ark inverters. In certain cases, the process for establishing CAN communication vs MODBUS communication involves updating the firmware of the battery with the help of a device called USBCAN. The whole process may take about a week depending on shipping and other factors. If immediate update is essential, Fortress Power strongly recommends configuring your system in “Voltage mode” AKA “Open Loop Communication” as a temporary solution until the battery firmware can be updated using the CAN tool. Open Loop Settings can be found in our Sol-Ark Inverter Guide.

Commitment to Service

The Fortress Power team is dedicated to supporting customers with the highest quality products and services. Our team is committed to continuing to support installations with Sol-Ark, Schnieder, Victron, and other energy equipment manufacturers. Fortress Power products are intended to be very flexible so that homeowner, commercial, and industrial clients can pair our equipment in any configuration or design to maximize resiliency and energy savings.

We value transparency, integrity, universal device compatibility, and providing an optimal experience with our energy storage solutions. When a customer chooses Fortress Power, they get a world class customer service experience and a reliable and universally compatible energy storage solution.

Thank you for choosing Fortress Power, and we look forward to continuing to serve you and support your energy storage needs.