Technical Support
Create a Support Ticket
Need help troubleshooting a design or installation issue? Click the button below to create a support ticket on our new support portal.
Contact by Phone
For urgent matters, please create a support ticket and then call our technical support team at the numbers below
English: 877-497-6937 Option 2
Spanish: 215-710-8960
After Hours Support
Our office is open 9AM-6PM Eastern Standard Time. We care about your project and can often accommodate after hours support. Ask to schedule remote and after hours sessions in advance
Other Resources
How Our Support Works
- Create a support ticket for specific design, installation, and warranty service issues
- Clearly describe the reason for the support ticket
- Identify system configurations including battery serial numbers
- Attach pictures or short videos if you have them
- Ask to schedule remote and after hours sessions in advance
- For urgent matters, please create a support ticket and then call our technical support team.
Need assistance? Watch our tutorial on
how to create a support ticket
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